OMIC

The Catalan Consumer Agency has grouped all the rights you have as a consumer on a single web page, so you can consult them easily and quickly.

If you signed or canceled a mortgage before June 2019 and paid the costs of management, notary, registration, appraisal and opening commission, you can claim the return of these amounts.

Given the exceptional lack of water resources, extraordinary restrictions and limitations are established in the uses of water.

The Municipal Consumer Information Office (OMIC) compiles the schedule of information sessions on consumer issues in the different Districts of the city of Barcelona.

If you receive offers over the phone, think twice before accepting them. OMIC and the Catalan Consumer Agency give you 8 tips to avoid contracting unwanted services or changing electricity or gas suppliers without your express consent.

Basic consumption guide with information and recommendations to help older people with practical advice, contact addresses and telephone numbers and prevention and safety advice to consume satisfactorily and without fear.

Questions from citizens about bank contracts, commissions, bank cards, mortgage loans, consumer credits, etc. will be attended to. Companies, SMEs and self-employed people will also be able to contact you, in particular, for advice on contracting ICO credits.

Before choosing a destination, it is important to inform yourself of the possible limitations and requirements necessary to be able to travel there, as well as to review the contracting conditions of any travel-related service. Recommendations of the Catalan Consumer Agency.

The sessions, which will be face-to-face and free, will inform the elderly and their close environment about the rights they have as consumers, how they can exercise them and who can guide you if they want to make a claim.

The OMIC activates the Telephone against Banking Neglect to answer and provide information on how to process complaints or claims linked to financial institutions.

The Municipal Consumer Information Office (OMIC) collects in this guide information and recommendations for consumers, businesses, micro-enterprises and self-employed people to save on the electricity bill.

The new electricity tariff applies different prices to the contracted power and the consumption made according to time slots. A new concept has also been introduced in the electricity bill due to the gas price limit. (4/10/2022)

The OMIC has detected an increase in inquiries and complaints in relation to the recruitment of these courses. Below we collect a series of general advice for consumers.